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Many times, you might come across a situation where your QB application closes abruptly, and that time, an error message appears on your screen stating, "QuickBooks not Responding." It is a Windows-generated error message that may also display, “A problem caused the program to stop working correctly or Windows is checking for a solution to the problem” in certain situations. When you try to open the QB application once again, it quits itself, and the same error message reappears. At times, even the message doesn’t pop up, and QuickBooks starts freezing on Windows. If you have come across such an error where QuickBooks Has Stopped Working, you must follow the troubleshooting methods mentioned in this blog.

What Triggers QuickBooks Freezes While Opening The Company File Error?

Here, we have mentioned some of the common reasons that trigger QuickBooks not Responding or application freezes while attempting to open a company file:

  • You might be using damaged Windows operating system files.

  • It can be due to the presence of damaged or corrupt sectors on your hard disk.

  • Due to damaged QB Desktop installation files.

  • You wouldn’t have installed QuickBooks correctly on Windows.

  • The QBWUSER.INI file that is used to store initialization information might be missing or damaged from Windows.

  • There might be more characters than the maximum allowed limit in the name of your QuickBooks company file.


What Steps Must You Follow To Fix QuickBooks Stops Working Error?

Following the troubleshooting steps given below to get rid of Quick books has stopped working error message.

Troubleshooting Step 1: Download and Run QuickBooks Install Diagnostic Tool

  • Firstly, you have to download the QuickBooks Install Diagnostic Tool from an official Intuit website.

  • Then, save your file on the Desktop.

  • You must run all the applications on Windows before running the QB Install Diagnostic Tool.

  • Now, double-click on the setup file available on your desktop and begin the process by following the instructions displayed on your screen.

  • Depending on your computer’s performance, the process might take nearly 25 minutes to repair the damage that takes place during the installation.

  • Once the tool has repaired all the installation errors, you must restart your Windows and open QuickBooks once again. However, you can jump to the next troubleshooting step if you find that QuickBooks is still not responding.

  • Moreover, if, due to any reason, you are unable to use the downloaded file to run QuickBooks Install Diagnostic Tool, then, in that case, you must download QuickBooks Tool Hub and select the QuickBooks Install Diagnostic Tool from the Installation Issues tab.


Troubleshooting Step 2: Edit QBWUSER.INI File Name

  • Firstly, you have to open the Windows File Manager.

  • Then, go to \Users\User Name \AppData\Local\ Intuit\QuickBooks and search the QBWUSER.INI file.

  • If you cannot find the file, click on Folder followed by Search Options under the Organize tab present at the top left corner of the Window.

  • Under the View tab, you have to check to mark the Show hidden files, folders, or drives option.

  • Then, click on Apply followed by OK.

  • After that, you have to right-click the file and choose the Rename option.

  • At the end of the file name, you have to add .OLD.

  • Lastly, try to open QuickBooks and check if you can resolve the QuickBooks not responding when opening a company file error.

Need Technical Assistance

Hope the resolution methods mentioned above have helped you resolve QuickBooks Not Responding errors. But, if, due to any reason, the troubleshooting didn’t help, and the error persists, then you need to take advanced troubleshooting on your Windows computer. For that, you can give us a call on our Toll-Free Number (855)-856–0053.

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