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Creating Chatbot for WhatsApp to Fuel Your eCommerce Growth (Guide for 2024)

Adam wilson

May 14 @ 16:00

Creating Chatbot for WhatsApp to Fuel Your eCommer

WhatsApp chatbot is one of the highly important factors in WhatsApp Commerce. Chatbots help to answer questions related to your products and services, share content with customers, and send notifications about orders, shipping or payments. Thus, ultimately it leads to driving up your sales.

A chatbot for WhatsApp is simply an automated software. It is created using Artificial Intelligence (AI) or pre-programmed rules. WhatsApp chatbot endows with a powerful way to engage with your customers.

WhatsApp Chatbot is used to reach a wide audience, automate routine tasks, and provide better customer support. By using AI and NLP engine, WhatsApp chatbot intelligently interacts with the customers.

You can easily integrate WhatsApp AI chatbots with WhatsApp Business API to efficiently engage with your customers, students, employees or any other types of users. More importantly, you don’t need human intervention while performing operations of chat bot.

Let’s dig into why WhatsApp Chatbot is essential, creating WhatsApp Chatbot, and major industries where WhatsApp Chatbot is used.

Why WhatsApp Chatbot is important for businesses?

WhatsApp has more than 2.4 billion active users daily and it is extensively used communication channel globally.

WhatsApp chatbot helps you stay connected with your customers. It can significantly enhance customer interaction and streamline business operations leading to business growth.

Chatbot for WhatsApp can manage several tasks such as answer FAQs, improve sales, and book appointments. Chatbot provides helpful information and assistance to the customers even after regular business hours.

Now, let’s explore the significance of WhatsApp chatbot for businesses.

? Enhances Customer Support with Quick Responses

In recent years, companies have been using WhatsApp marketing to engage with their customers and improve their overall experience. An effective customer support channel addresses customer concerns on the dot. WhatsApp chatbots give instant responses to customer questions at any time of the day. So, users don’t have to wait for a human to reply which results in faster and efficient service. This makes customers valued, which enhances customer satisfaction and CSAT score for your brand. More importantly, it’s the best way to nurture brand loyalty.

? Quick Response for Frequently Asked Questions

While using a WhatsApp Chatbot for business, you get the benefit of providing consistent answers to common user queries. Businesses can use WhatsApp Chatbot to pick out frequently asked questions. With Chatbot, you can also provide immediate solutions. This not only saves your time but also valuable resources of your business.

? Communication Channel Available 24/7

Chatbots help customers around the clock, no matter wherever they are around the world. It provides answers and support at any time, be it after business hours or even holidays. It shows your commitment to the customer’s needs. And all these operations are easy with an absolute chatbot flow that’s always active and responsive.

? Manages Many Customers at Once

A single Chatbot can communicate with many people at the same time. This helps eCommerce businesses because they can handle more customers without making them wait. As WhatsApp chatbots do a lot of work alone, businesses don’t need to hire more staff.

? Boost Engagement to Grow Sales

Customer engagement is the top-most factor for the success of any e-commerce business. WhatsApp chatbot platforms allow you to enable interactive conversations. This helps nudge potential customers down the sales funnel. By enhancing customers’ experience in this way, you can boost sales.

Explore different WhatsApp templates for your businesses to engage with customers. WhatsApp templates with pre-defined message help you save time and effort of the customer support team.

Moving ahead in this blog, we will see how to create Chatbot for WhatsApp.

Tap into our reliable and reasonable WhatsApp commerce services

Get your WhatsApp Business API through WebMaxy now!

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How to Send 1000 Messages at Once in WhatsApp Without Broadcast?

Adam wilson

May 13 @ 14:00

Have you wondered how to deliver WhatsApp messages in large volumes to multiple individuals at once? Perhaps to notify clients of a deal or to greet everybody you’re acquainted with a “Happy Independence Day”?

You are on the correct website! Here you’re going to discover something quite useful: How to send multiple messages on WhatsApp without wearing out your hands.

Our goal is to teach you the proper approach for delivering as many as 1,000 messages at once to increase your revenue 2x times without bothering your clients with spamming.

By using advanced analytics and strategic insights, the Data Driven Marketing with WhatsApp Commerce will help you transform your business.

This improves the customer journey and enhances customer experience which facilitates in building powerful brands. This implementation is also very easy and efficient, you’ll wonder how you’ve previously managed without it!

Let’s get started.

What are bulk messages on WhatsApp?

Delivering several recipients an identical text message simultaneously over WhatsApp is known as WhatsApp Bulk Messaging. It’ssimilar to conveying a message to a crowded room over speakers as opposed to informing all of them individually.

This is how it takes place:

You can select as many recipients you would wish to communicate with by using specific tools. Once your message is written and sent, it’s done! Your text message reaches every individual simultaneously. It is incredibly quick and simple and eliminates the need to pass on the same SMS message individually to several recipients all day long.

How is this trending currently? Sending 1000 messages at once in WhatsApp preserves you a tonne of time, to begin with. Imagine wishing everyone of your hundred acquaintances a joyous occasion separately as opposed to every one of them once only. Secondly, it ensures that all recipients receive precisely an identical message, preventing misunderstandings or feelings of exclusion.

A significant aspect to keep in mind, though, is that you have to execute this properly. Receiving unsolicited messages is not something anyone enjoys. Like receiving unsolicited mail in your email account. Therefore, you need to confirm that the individuals you are texting are pleased receiving your texts. In this manner, you avoid getting in problems with WhatsApp by appearing unprofessional/spammy, and every user is satisfied.

Reach a broader audience over WhatsApp instantly.

WebMaxy WhatsApp Commerce allows you to customize and extend WhatsApp functionalities to suit your specific needs.

Why Are WhatsApp Bulk Messages Necessary?

Sending 1000 messages at once in WhatsApp promotions are a desirable way for organisations to interact with consumers since they provide a number of advantages.

Among them are:

Straightforward and customised messaging: WhatsApp gives companies the opportunity to interact personally and immediately with their clients, creating a feeling of devotion.
Elevated levels of involvement: Typically, messages delivered via WhatsApp get greater engagement rates and bigger click rates, up to 98%, than conventional email advertisements which is only 21.3%.
Comprehensive multimedia exchange: Files, screenplays, and pictures are just a few of the forms of data that commercial enterprises can communicate.
Swift interaction: Because texts on WhatsApp arrive instantaneously, they are ideal for notifications or campaigns that have a deadline.
Voluntary framework: In order to ensure that corporations engage with a target demographic that converts into prospective customers, viewers must give their permission to receive communications.

Methods for Sending 1000 Messages at Once in WhatsApp to Multiple Prospects

For the purpose of sending mass WhatsApp messages, companies can select between a no-cost and a premium WhatsApp service. The premium WhatsApp Cloud API and the complimentary WhatsApp Business App are the alternatives that are accessible.

There are two options: Free and Paid.

The no-cost WhatsApp Business App has additional features beyond the standard model and is intended for use by companies to connect with their clientele.
WhatsApp launched WhatsApp Cloud API, an innovative approach that companies may utilise to enhance WhatsApp’s functionality for enhanced capabilities, particularly reaching and targeting mass audience.

Corporations can integrate WhatsApp into their IT infrastructure or applications by using Cloud APIs. Numerous procedures are streamlined by this integration, such as the effective handling of client communications and task delegation/automation.

WhatsApp Business App

If you’re unaware, the WhatsApp Business App allows you to deliver WhatsApp messages in large quantities for free. The easy steps you can take are as follows:

Install the WhatsApp Business App on your smartphone after downloading it.
Check the number associated with your company. Make certain that it isn’t the same as your other cell phone number that is already connected to WhatsApp.
Make a broadcast list with a maximum of 256 people on it.
Write your message and then adjust its content for every receiver.

Please take note that you can only bulk message users on WhatsApp that stored your company’s contact information.

Restrictions on using the complimentary WhatsApp Business App to send mass messages

Although bulk advertising on WhatsApp costs nothing, there are several restrictions attached to this choice.

1. Merely 256 connections

WhatsApp restricts the amount of receivers within its broadcast listings, but it doesn’t restrict the number of broadcasting groups one can make. A broadcast is permitted to be sent simultaneously to a maximum number of 256 recipients. This may present an issue if your clientele is greater because you may be required to send out many broadcasts in order to get to every person.

2. There is a greater chance of being blacklisted

WhatsApp’s spyware prevention mechanisms may be triggered when users broadcast messages to thousands of recipients through the WhatsApp Business App. The company profile may be reported by WhatsApp if it notices activity that seems questionable or spammy. This could result in a brief or long-term ban thus interfering with your attempts to communicate with your audience and harming the credibility of your firm on the platform as a whole.

Additionally, you risk having your account permanently removed by WhatsApp if consumers refuse to recognise your WhatsApp Business contact and report the notification as spam or, worse, block it altogether.

3. It is necessary to manually edit the message content

Several users receive broadcast communications, however they show up on their mobile devices as separate chats. As a result, you must actively modify the text of the message for every single broadcast you make using the WhatsApp Business App, such as adding the name of the receiver or other unique information. If you make mistakes during editing, this procedure might end up in inconsistent results and take a long time.

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Top 20 WhatsApp Promotional Message Templates to Boost Sales

Adam wilson

May 10 @ 02:13

Top 20 WhatsApp Promotional Message Templates to B

WhatsApp is proving to be the most likable social platform. And its strength is in numbers with over 2 billion active users. Businesses have also started leveraging the power of this intimate channel via WhatsApp commerce to communicate with their customers.

However, WhatsApp did not support sending WhatsApp promotional messages until recently. It does not want businesses to spam people with sales. Brands could send only ‘transactional’ messages like payment confirmation, shipment tracking, or delivery.

But on the bright side, WhatsApp’s new category of templates called ‘Marketing’ is making it possible. Brands can now conveniently interact with their customers on their favorite platform to generate engagement. Businesses can send WhatsApp advertising messages to the customers who have opted-in (more details below).

The key element here is WhatsApp Business API. It helps eCommerce brands to easily send various types of promotional messages. These messages mainly include discount vouchers, promotional offers, coupons, product launch updates, cart abandonment reminders and more. Hence, brands can seamlessly communicate with their customers to generate more leads and drive more sales.

[WhatsApp Opt-in – Meta has made it crucial for businesses to take WhatsApp Opt-in from users before sending messages to them via WhatsApp Business API. This ensures that businesses are sending messages to only those users who are interested in receiving WhatsApp updates from businesses.]

Let’s navigate the topic to know more about the benefits of WhatsApp promotional message and examples of effective message templates.

The basics of WhatsApp promotional message

In a nutshell, WhatsApp promotional message is a concise text message designed for WhatsApp marketing. Marketers send these messages on WhatsApp to promote and advertise their products. Such WhatsApp promotions help businesses meet their goals.

These are the non-transactional messages which exclude payment or delivery messages. Businesses can effectively use these messages to communicate with customers and strengthen relationships with them.

Since September 2021, WhatsApp has supported sending WhatsApp promotional messages to brands from all countries. But the most crucial factor for sending these messages is the use of WhatsApp Business API. So, eCommerce owners must look for an official WhatsApp Business API provider.

Brands can send WhatsApp marketing messages for several announcements. It can be new product launches, discounts or coupons offers, back-in-stock alerts, app promotion, product recommendations, or shopping cart abandonment reminders.

When WhatsApp recognized a surge in customer enquiries about offers and discounts with respect to customer’s favorite brands, it allowed sending promotional messages. With the help of such interaction, brands can effectually communicate with their customers which leads to enhanced customer engagement.

Reach out to large customer base to engage them with interactive WhatsApp promotional messages

Unlock the potential of WebMaxy’s WhatsApp Commerce solutions.

Things to remember while sending WhatsApp promotional messages:

Having a WhatsApp Business API is the first key factor in sending these WhatsApp promotional template messages to many customers
If a business already has an approved WhatsApp Business API, then they can start broadcasting promotional messages.
These template messages must be pre-approved by WhatsApp to ensure that it complies with their business and commerce policies.
Customer’s opt-in is required, and businesses must adhere to WhatsApp’s opt-in policy guidelines.
WhatsApp doesn’t allow daily newsletters and excessive notifications.

Benefits of sending WhatsApp promotional messages:

For any eCommerce brand, WhatsApp promotional messages are an integral part of marketing strategy. It not only helps strengthen customer experience but also boost repeat purchases. So, it leads to building brand loyalty for businesses. Let’s underline a few remarkable benefits of WhatsApp promotional messages:

Enhanced Customer Experience: Promotional messages are personalized messages aligned with customer’s interests or purchase history. So, these messages are extremely helpful in fostering a more engaging and satisfying shopping experience for the shoppers.
Strengthen Brand Loyalty: With these messages, eCommerce marketers can engage with customers in a personal and direct manner. Offering exclusive discounts, prompt access to sales, or personalized offers makes customers feel special. Thus, influencers can enhance customer retention and increase repeat purchases with WhatsApp promotional messages.
Improve Conversion Rates: WhatsApp promotional messages foster a sense of connection, making customers feel valued and understood. Recipients are more likely to read such personalized messages, which can help increase visibility, boost conversion rates, and sales opportunities.
Boost Sales in Cost-effective Way: It’s a great alternative for businesses to send their clients a large number of messages without paying more. WhatsApp promotional messages offer an easy and cost-effective way for MSMEs to increase sales.
Wide Demographic Reach: When marketers reach wide demographics, it helps them attain the upper end of the company’s prospective earning range. WhatsApp promotional messages allow businesses to instantaneously interact with a broad audience of all ages, professions, backgrounds, and genders.
Enhanced ROI: WhatsApp promotional messages offer a new and highly effective way that help improve business’s ROI. Due to improved conversion rates, enhanced sales, and stronger customer connections, business owners can achieve an elevated ROI with these promotional messages.
Increased Repeat Purchase: As recipients are more likely to read these promotional messages, it increases customer retention rate. Moreover, WhatsApp promotional messages such as discount codes or loyalty points can help brands increase their repeat purchases.

20+ Creative WhatsApp promotional message templates

Sr. No.	Type of Promotional Message	Example
1.	New Product Launch Update	Hello [Customer Name], Exciting news for you! We’re thrilled to announce the launch of [product name]. Be one of the first [20] to order & win [Rs. 2500] amazon gift card!
2	Seasonal & Holiday Offers.	Hello [Customer Name], Ring in the new year with new savings! Start the year off right with our New Year’s sale. Up to 30% off on all items. Shop now and save big!
3	Back in Stock Notification	Hello [Customer Name], We heard you! [Product Name] is back in stock due to high demand. Order yours now before it sells out again!
4.	Monthly Sale	Hey [Customer Name]! Is the end of the month making you feel broke, but you want to pamper yourself? Well, we have an offer. Get 20% off on all our services on the [date] of every month. To book, visit [website address].
5.	Abandoned Cart Recovery	Dear [Customer Name], Don’tmiss out on these excellent deals! Settle your purchase within next48 hours and get 15% off your total order.
6.	Loyalty Rewards	Dear [Customer Name], We have observed you as a loyal customer for [Number] years now. We are grateful for the same. For appreciation, we’re offering you [Discount]% off on your next purchase. Continue shopping with us!
7.	Upsell	Hello [Customer Name], Congratulations on buying [product name]. Want an insider tip to help you save more money? Extend your subscription for a year and avail twomonth’s subscription for free.

Below are the top examples of WhatsApp promotional message templates that brands can personalize according to their business requirements, offers and local laws and regulations.

A. New Product Launch Update

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Best Wati Alternatives in 2024

Adam wilson

May 2 @ 15:00

Based on WhatsApp’s Business API, Wati is a customer engagement platform that helps companies efficiently handle client contacts by automating chats. Among other WhatsApp engagement capabilities, it provides a chatbot creator, WhatsApp broadcast management, and a common team inbox.

Wati WhatsApp API, however, has many drawbacks, including the fact that it is only compatible with WhatsApp Business, lacks tools to facilitate sales, and is unsuitable for growing enterprises. This blog post will discuss some of the top choices if you’re searching for Wati alternatives.

Examining the True Nature of Wati

Through the platform Wati, companies can interact with clients on WhatsApp, facilitating communication and enhancing customer service.

Why you mayrequire Wati alternatives?

Users of Wati often voice concerns. The cost stands out, being rather high. Startups and small firms feel this wati pricing pinch more, given their limited budgets. Configuring complex interfaces demands tech savvy staff too. These issues pose hurdles for some companies. They may struggle to harness the platform fully which could drive them to explore other options.

Discover the Power of WebMaxy for Seamless Communication!

Get Started with WebMaxy Today.

Situations needing a broader approach than Wati

Wati primarily focuses on chat management and integrating the WhatsApp Business API. However, some companies may need a more comprehensive solution with better scalability, multi-channel marketing and support, as well as sales facilitation features. Furthermore, companies looking for more personalized messaging options and direct support channels may want to explore Wati alternatives.

Examining Wati’s drawbacks

Wati API has a number of disadvantages in addition to its many helpful features, including:

Little customization available for D2C brands.

Help is solely accessible via chatbots and email.

As it only supports one WhatsApp Business account, it is not appropriate for growing businesses.

Wati WhatsApp pricing is set at the higher end of the spectrum.

Popular Alternatives to Wati

There are other platforms that could work instead of Wati. These alternatives offer different features and pricing to fit different business needs. Some of the top alternatives for Wati include:

1. WebMaxyWhatsApp Commerce

WebMaxy is a advanced sales and marketing tool perfect for companies aiming to enhance client interactions across various messaging apps, like WhatsApp.

As one of the top alternatives to Wati, it provides a chatbot builder, multi-channel management, and a shared team inbox.

How WebMaxy can help address the problems and restrictions with Wati?

1. Diverse Channel Administration

Companies seeking a more comprehensive communication solution will find WebMaxy’s multi-channel management features helpful. This streamlines processes and enhances productivity by allowing them to manage all their message channels from a single platform.

2. Extensive Customization

WebMaxy provides a more advanced solution for direct-to-consumer (D2C) businesses that require a more sophisticated approach to engaging with their clients. This is due to the expanded customization options available through WebMaxy, which can increase revenue and help companies build stronger relationships with their target audience.

3. Flexibility

WebMaxy is designed to grow alongside businesses and adapt to their shifting requirements. With its more extensive platform and advanced features, it offers a superior communication solution, especially as companies expand.

Pros:

Send simultaneous WhatsApp broadcasts to an unlimited number of distinct users.
Get early access to all newly released WhatsApp API features.
Order confirmation, delivery alerts, and abandoned cart automation via WhatsApp.
AI-powered chatbot integration with Natural Language Programming (NLP) that can comprehend spoken language.
There are numerous e-commerce integrations available for systems like WooCommerce, Shopify, and so forth.
Most affordable prices compared to industry norms.

The best customer service, available by phone, email, or WhatsApp at any time!
In-depth analyses to assist companies in comprehending client behaviour and improving communication tactics.
Total support for strategy, approvals for template messages, integrations, and chatbot integration.
Send out WhatsApp catalogs and take payments right there in the app.
Get an infinite number of live chat support agent dashboards.
Get the FREE WhatsApp Green Tick app.

Pricing:

WebMaxy provides each company with personalised pricing. To find out their pricing, get in touch with their customer service representatives.

2. Interakt

On the list of options, Interakt is among the official WhatsApp Business solution providers (BSP) with the lowest prices.

It provides a shared WhatsApp inbox so everyone in your team can log in and help with customer service. It also facilitates efficient contact management on your admin dashboard and automatically notifies users of orders.

Pros:

Extremely reasonable prices in comparison to other suppliers.
A live chat button that connects consumers directly via WhatsApp and a shared team email.
Supports preset replies and automated message templates.
Pulls order information from Shopify and Woocommerce and displays it on the chat panel.

Cons:

Inability to support alternative channels.

Pricing:

Interakt has two pricing editions, starting at $999 and going up to $2,499.

3. AiSensy

AiSensy is a WhatsApp Business API platform that requires no programming whatsoever. using the fully integrated WhatsApp advertising suite, users can take advantage of tools like WhatsApp retargeting, a multi-human live chat help window, and message automation. Furthermore, AiSensy provides app and CRM interfaces and allows users to import every one of their contacts from a third-party tool and CRM. Additionally, they provide round-the-clock customer service via email, Google Meet, WhatsApp, and direct phone calls.

Pros:

Provides client service via a variety of channels, including email, Google Meet, WhatsApp, and direct phone calls, around-the-clock.
Obtain the Business API for WhatsApp in ten minutes.
Enjoy the same benefits on every plan.
Supports over 2000 apps, CRM interfaces, and e-commerce portals. Among them are WooCommerce, Hubspot, WebEngage, Shopify, and CleverTap.
Green Tick application is free of charge.

Cons:

Plans for usage based on limited contacts.
Markup charges for sent or received texts.
Required to pay ?750 for every 1000 extra active users each month.

Pricing:

AiSensy offers four pricing plans with unlimited users:

Lite Plan: $156
Plus Plan: $348
Pro Plan: $896
Premium Plan: $2200

4. LimeChat

With the help of LimeChat, retailers can interact with customers across a variety of platforms, such as Instagram, Facebook Messenger, and WhatsApp. This correspondence contains a small amount of both marketing and support.

Pros:

On its platform, LimeChat provides multichannel customer care. This provides the platform with an advantage over competitors such as BusinessOnBot.
In addition to live chat assistance, it offers WhatsApp Chatbots powered by AI that are more intelligent than keyword-based chatbots handling intricate inquiries.
D2C brands can take use of conversational marketing capabilities like retention programs and retargeting.
LimeChat provides a thorough report on WhatsApp broadcasts and cart recovery campaigns for advertisements that use WhatsApp.

Cons:

The platform does not yet include D2C-specific functionality like user segmentation for marketing campaigns and the ability to convert Cash On Delivery to Prepaid. If you’d like to start campaigns throughout channels that are successful, these capabilities are needed.
The cost of LimeChat also covers the time and labour required by their staff to deploy the solution and tailor it to your company’s needs. Because of this, LimeChat is a little pricey in comparison to its rivals.

Pricing:

LimeChat offers three pricing plans:

Growth: $199
Pro: $499
Enterprise: Custom Pricing

5. Gallabox

Gallabox uses chatbots, multi-agent shared inboxes, and WhatsApp Business APIs to help businesses increase sales and drive more leads.

Pros:

The primary advantage of utilizing Gallabox is that its setup and integration with your current tools don’t require any coding knowledge.
Conversations are automatically assigned to agents. Additionally, agents have the ability to “claim” and take control of a live chat.
Enhancing customer experience is made easier for businesses by features like customer segmentation, tagging, and note-taking in interactions.

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How WhatsApp Broadcast Helps Brands Elevate Growth?

Adam wilson

Apr 25 @ 14:00

How WhatsApp Broadcast Helps Businesses Elevate Gr

WhatsApp is a versatile conversation platform subjected to its ease of use, top features like WhatsApp catalogue for boosting sales and regular updates in terms of its features, security, and privacy.

WhatsApp broadcast is a very important and dynamic feature of this most engaging social channel.

With this WhatsApp feature, businesses can communicate with their customers in a very innovative manner. More importantly, as other broadcast receivers can’t see your contact details, you don’t have to compromise on privacy as in WhatsAppgroups. Stay tuned with us, if you are planning to leverageWhatsAppbroadcast feature into your WhatsAppmarketing and growth strategy.

In this blog, we will explore major points related to WhatsAppbroadcast and how it’s useful to businesses.

How WhatsAppbroadcast is different from WhatsAppgroup?

It enables sending messages, images, or videos to bulk contacts at once. It has many unique attributes that distinguish it from WhatsAppgroups.

In WhatsAppgroup, discussions by users are interactive while in broadcast, messages are sent only to the predefined members. The members in the broadcast list can see your message as a private message in their chat. Any discussion that happens is visible only in the individual chat and other members of WhatsAppbroadcast list can’t see it.

Looking for the right WhatsAppbusiness solution provider?

WebMaxy can be your perfect partner

As broadcast messages are sent as individualized messages, it allows personalization in mass communication. WhatsAppgroup feature allows you to see all the participants involved in that group. But in the case of WhatsAppbroadcast, you can’t see who else received the same message.

Being a one-way communication platform, WhatsAppbroadcast is an efficient tool for circulating information as an individual message. WhatsAppbroadcast is undoubtedly an important feature for businesses and individuals because it connects with a large audience effectively.

WhatsAppbroadcast can be a turning point in your growth strategy. Take your WhatsAppmarketing game to the next level with WebMaxy Advanced sale and marketing tool.

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WhatsApp eCommerce: Effective Platform to Promote Business in 2024

Adam wilson

Apr 24 @ 12:00

WhatsApp eCommerce_ An Effective Platform to Promo

Beyond personal conversations, WhatsApp has now become a powerful platform for eCommerce brands. WhatsApp eCommerce is emerging as an effective platform for conducting business communications & commerce (buying & selling products or services).

As businesses are continually striving for innovative ways to connect with their customers, WhatsApp Commerce works the best.

This blog underlines how WhatsApp for eCommerce helps to supercharge your eCommerce business in 2024

WhatsApp eCommerce: Inspiring Statistics

eCommerce businesses can glance at some of the interesting statistics mentioned below. These WhatsApp related stats and facts will surely make a difference to get there!

1. According to the Mobile Economy 2022 report, smartphone adoption will rise worldwide from 75% in 2021 to 84% in 2025.

2. WhatsApp is the most popular global messaging app as of January 2023.

3. The following table shows the essential data about the WhatsApp use;

Global monthly active users	Monthly active users vs. total population	Monthly active users vs. population aged 13+	Female users vs. total population	Male users vs. total population
2 bn	25.3%	32.4%	45.8%	54.2%

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WhatsApp Green Tick: Your Key to Brand Authenticity

Adam wilson

Apr 24 @ 11:00

Brands from all sizes can gain from embracing WhatsApp for marketing as it’s currently among the most popular messaging apps. The green checkmark by your WhatsApp display name is a representation of your brand’s legitimacy and trustworthiness.

This post will explain how to get a green tick on WhatsApp next to your WhatsApp display name and what benefits it might offer your company in WhatsApp Commerce.

Let’s first examine what a WhatsApp green tick certification is and determine if you require one.

What is a Green Tick on WhatsApp?

On WhatsApp, legitimate brand accounts can be easily identified by their green tick badge. It means the account is authenticated through WhatsApp and is associated with the business it represents.

Users can be sure they’re speaking with a legitimate company and not a phoney one when they see this badge. This function helps to establish the brand’s credibility and trustworthiness while also enhancing the validity of your account.

In order to protect its users from spam and fraudulent accounts, WhatsApp takes the validation and authentication of business accounts very seriously.

Let’s look at how to begin the verification procedure now that you are aware of the WhatsApp green tick badge.

Elevate Your WhatsApp Game with WebMaxy

Claim Your Green Tick Today!

Advantages of verifying your WhatsApp business account and obtaining a green badge

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Ultimate Guide to Craft the Best WhatsApp Business Greeting Message

Adam wilson

Apr 23 @ 11:00

Ultimate Guide for best WhatsApp Business greeting

Like they say – the first impression is the last impression. In the same way an introductory message on WhatsApp or any other medium plays a very important role in elevating customer experience. While promoting your business on WhatsApp, you need to prioritize several things over the others. WhatsApp Business greeting message is one of the important aspects to consider here.

When greeting messages are consciously created and designed, it helps boost customer engagement in a very effective way.WhatsApp Business introduction message is the first interaction of your customers with your business. Brands canestablish good customer relationships and build trust with your valued customers by sending the perfect introduction message on WhatsApp.

For businesses, it is crucial to present an absolute first impression to their customers to successfully implement their WhatsApp commercestrategy. Welcome message on WhatsApp is one of the best ways for effective communication. Such communication with a customer plays an important role in your business growth.

In this blog, we will learn about WhatsApp messages, why it is important, various WhatsApp Marketing Tools to enhance your messaging strategy, and best examples of WhatsApp greeting messages.

What is WhatsApp business greeting message?

WhatsApp Business greeting message is the first message that customers receive from the brand after they interact with your business. This welcome message helps brand establish a positive first impression with users.

This greeting message is a great opportunity for business to engage with their customers and decide upon further interactions.

WhatsApp Business greeting messages effectively enhance your customer engagement. These welcome messages should be customer friendly, professional, and helpful to assist customers.

Remember that WhatsApp Business greeting messages can be used only for the WhatsApp Business app or the WhatsApp Business API.

Want to make your brand’s first impression on WhatsApp top-notch?

Check out WhatsApp business greeting messages to get started!

Why greeting messages for WhatsApp Business important?

WhatsApp greeting messages are helpful to businesses in many ways. If you use right welcome message at the right time, then you can achieve the following benefits:

Improve customer engagement:WhatsApp business welcome message offers a great way to engage with customers in a personalized way. By providing useful information and a way to effectively interact, it helps enhance customer experience. It is also helpful for businesses in building stronger relationships with their customers and improving customer satisfaction.

Reduces your response time: A greeting message provides the first impression of your business to the customer. With such messages, customers receive an immediate response, even if you are offline. It helps set expectations about your response to them and hence reduces the response time.

Enhances customer satisfaction: It provides useful information to the customers about the business. Getting to know about the contact information, business hours, and product or service offerings can help customers with further inquiries. They get the information quickly and easily, which leads to improved customer satisfaction and enhanced experience with the business.

Guides customers towards the right information: When WhatsApp welcome messages are created with real expectations, it gives correct information to the users about their doubts. It guides them in the right way, and they don’t get confused.

Increases business efficiency: Automated WhatsApp greeting messages save time and resources for businesses. It can handle common customer inquiries and provide self-service options for common customer requests. This saves valuable time for staff that can be utilized to focus on more complex customer issues. Hence, it ultimately leads to improved overall productivity.

Interacts outside business hours: These messages are automated and hence they work even outside business hours. Customers feel valued after a quick response, and they don’t have to wait for their basic query.

Brand awareness via messaging:WhatsApp greeting messages when customized to include the business’s branding leads to brand awareness. It offers consistent brand experience for customers across WhatsApp and also nurtures brand loyalty.

Gather valuable leads: These greeting messages can help businesses offer improved customer service, enhance customer engagement, and boosts efficiency. This gives a great customer experience and satisfaction and thereby gathers valuable leads to increase sales and revenue.

?Key points for creating effective WhatsApp Business greeting message

There are several tips to craft an introductory WhatsApp message. You must consider the following best practices while creating an effective welcome message for WhatsApp.

1. Be specific towards customer expectations: When you send a greeting message to customers, try to be specific towards customer expectations. Customers feel better and valued when you set clear timelines about the certain time to respond to their doubts. Let’s look at these two examples;

A. Hi there, thanks for reaching out! We’re currently unavailable but will get back to you as soon as possible.

B. Hi there, thanks for reaching out! We’re currently unavailable but will get back to you within 24 hours.

In the first example, the time to respond is not specified and hence it looks vague whereas in the second example, a specific time is mentioned which gives opportunity to overdeliver.

2. Be transparent about giving reasons: It is important to be honest and transparent about delayed response time. Though nobody likes a slow response time, don’t give lame excuses to your users for the same. If it’s not possible to revert to the same day, simply say that you are busy.

3. Emphasize on a friendly tone: Messages with a friendly and humanized tone makes your customers happy. Automated messages should not necessarily contain a formal tone. You should keep it professional alway sound as human.

4. Personalize the message: Try using customer name in the welcome message. A message with their own name makes them feel more special. It makes their connection with your brand stronger.

5. Acknowledge customer inquiry: Let your customers know that you have understood their concern. Craft a greeting message that mentions you will get back to them with the detailed information about their query.

6. Highlight business hours: Informing customers about your operating hours makes it easy for them to know the time of response.

7. Inform about self-help resources: If it is taking time for you to resolve some query, it is better to provide your customers with knowledge base articles or FAQs so that they get some help meanwhile

8. Introduce a respective team member: You can inform your customers about the team member who will be taking care of their concerns. It helps build a rapport with your brand.

Types and examples of WhatsApp business greeting messages

Below are some of the most popular examples of WhatsApp Business greeting messages. You may need to adjust these messages a little bit according to your business requirements and goals.

Make a great first impression with these innovative ideas of WhatsApp introduction messages. Let’s get started:

Sr.No	Type of WhatsApp Business Greeting Message	Example of WhatsApp Business Greeting Message
1	General WhatsApp Business Greeting Messages	Hi! Welcome to [your business]. We will get back to you as soon as possible. Meanwhile, you can explore our vast portfolio of [products/services]
2	WhatsApp Greeting Message for New Customers	Hello [customer name], thank you for choosing us! We’re thrilled to have you as a new member of our family and look forward to serving you.
3	Greeting Messages for Festivals and Special Events	Hey [Customer Name], Happy Diwali from our team! May your celebrations be filled with light and joy.
4	Customer Support Greeting Messages	Hello [customer name], we’re sorry to hear you’re having trouble. Let’s work together to resolve the issue as soon as possible
5	Away Welcome Messages	Hello [customer name], we’re sorry we missed your message. We’ll get back to you as quickly as we’re available
6	Collect More Information Welcome Message	Hi there, we’re committed to providing you with the best possible service. Would you mind taking a quick survey to help us understand your needs better?
7	Order Confirmation Welcome Message	Hello [customer name], your order has been confirmed! We’ll be processing it shortly and will update you on its status. If you have any questions, please contact us.
8	WhatsApp Message for Lead Collection	Hi there, thanks for connecting with us on WhatsApp! Would you like to receive updates and offers from us? Please reply with your email address
9	Messages for Quick Replies and Answer FAQs	Hello [customer name], we’re here to help you with any questions you may have. To learn more about our products and services, please reply with “products”

? General WhatsApp Business Greeting Messages

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Exploring the Demand for Bulk WhatsApp Marketing Software

Adam wilson

Apr 22 @ 11:00

You undoubtedly want to take advantage of WhatsApp marketing capabilities. It’s among the top digital marketing techniques for establishing a connection with potential clients and increasing customer involvement.

Selecting the best WhatsApp marketing software is difficult, even with the wide range of options available. Certain tools are inexpensive and simple to use, but scaling is not possible with them. Others satisfy expanding companies’ needs, but they become overly priced too rapidly.

What is Bulk WhatsAppMarketingSoftware?

Any software that provides a practical means for companies to send promotional messages to clients and subscribers via WhatsAppis referred to as WhatsAppmarketingsoftware.

WhatsAppBusiness App had restricted marketing features until recently. For this reason, WhatsApplaunched the WhatsAppBusiness Platform API. It broadens the scope of WhatsAppmarketingby providing sophisticated features for businesses.

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Best Wati Alternatives in 2024

This article has been flagged for language

Adam wilson

Apr 19 @ 02:48

Based on WhatsApp’s Business API, Wati is a customer engagement platform that helps companies efficiently handle client contacts by automating chats. Among other WhatsApp engagement capabilities, it provides a Chatbot Creator, WhatsApp Broadcast Management, WhatsApp Campaign Tools and a Common Team Inbox.

Examining the True Nature of Wati

Through the platform Wati, companies can interact with clients on WhatsApp, facilitating communication and enhancing customer service.

Why you mayrequire Wati alternatives?

Discover the Power of WebMaxy for Seamless Communication!

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Situations needing a broader approach than Wati

Examining Wati’s drawbacks

Wati API has a number of disadvantages in addition to its many helpful features, including:

Little customization available for D2C brands.
Help is solely accessible via chatbots and email.
As it only supports one WhatsApp Business account, it is not appropriate for growing businesses.
Wati WhatsApp pricing is set at the higher end of the spectrum.

Popular Alternatives to Wati

There are other platforms that could work instead of Wati. These alternatives offer different features and pricing to fit different business needs. Some of the top alternatives for Wati include:

1. WebMaxy WhatsApp Commerce